AVAILABLE NOW!
*IMPROVE YOUR ACCOUNT COLLECTIONS!
*IMPROVE YOUR PROFITS!
*CUT YOUR CREDIT LOSSES!
*TRAIN EMPLOYEES FOR COLLECTION EFFICENCY!
*REDUCE RISK OF LITIGATION!
The training and reference manual “Consumer Finance Collection Practices and Policy” published by Gowen Consulting Group covers the area of consumer finance collection activity from A to Z and is written in an easily understood format for the beginning employee or the seasoned veteran. The manual is a MUST READ and study tool for every individual engaged in consumer finance collection activities – banks, consumer finance companies, or anyone dealing with consumer credit.
Topics include, but are not limited to: Qualifications of the Consumer Finance Collector; The Duties and Responsibilities of the Collector; Credit Fundamentals; Stages of Collection Work; Delinquents Classified According to Type; Working the Skip Account; The Relationship of Collection Activity to Repossessions; When to Repossess; Legal Considerations in Collection Work; Federal and State Law on Collections – 46 TOPICS covered on collection activity in consumer finance.
What others say about the Consumer Finance Collection Practices and Policy Manual:
“…the best overall guide and training manual that I have seen in my 40 years in the consumer finance business. A great training and reference tool…..every employee should have a copy on their desk.” Glenn Brothers, Advanced Loans, Birmingham, Alabama
“……impressive and would be an excellent resource for anyone in the business.”
Anthony Humphries, Superintendent of Banks, State of Alabama
“….the topics discussed are the most through yet concise treatment of this extremely important area of the consumer lending business I have seen. The manual presents a professional approach to consumer finance collections with ideas that are fresh and straightforward…..the use of the manual by our company’s employees have already started to pay dividends within our collection departments.”
Mark Duncan, Columbus Finance and President, Alabama Consumer Finance Association